The CPP20218 Certificate II in Security Operations is designed for the learners who want to start their career in the security industry and acquire the basic skills and knowledge to work as security officers. This qualification is aimed at preparing the learners for jobs like unarmed guards and crowd controllers, and it focuses on the aspects of security, observation, and handling of incidents in different security settings. 

Course Overview 

 The Certificate II in Security Operations provides the participants with the basic skills that they require ensuring safety and security in different environments. It touches on legal and procedural factors and risk analysis, response to incidents among others. 

Learning Outcomes 

 Upon completion of this qualification, graduates will demonstrate:

1. Security Procedures and Practices: Knowledge regarding how to apply legal and procedural matters in order to ensure security most efficiently with the help of a team. 
2. Risk Assessment and Response: Capability in risk assessment, threat identification, and the ability to respond to security threats effectively. 
3. Surveillance and Monitoring: Knowledge in security management of premises, identifying and restricting entry and exit of persons and materials, and the use of force in as much as it may be necessary. 
4. Client Service and Communication: Interpersonal communication skills for dealing with the clients, handling conflicts and delivering quality services in different security positions. 

 Course Structure and Delivery 

 The CPP20218 Certificate II in Security Operations course is a guided combination of theory, practical demonstrations, and role plays. The course also exposes the learners to practical sessions in security measures, simulated evacuation exercises, and practical tests to ascertain that the learners are capable of handling real-life security issues. 

Career Pathways 

 Graduates of the CPP20218 Certificate II in Security Operations can pursue various entry-level roles in the security industry, including:

• Unarmed Security Guard 
• Crowd Controller 
• Loss Prevention Officer 
• Mobile Security Officer 
• This is the case of Control Room and CCTV Operator. 

Certification and Licensing 

 The course results in the award of the CPP20218 Certificate II in Security Operations upon completing the course successfully. Graduates may apply for relevant security license and certification to enable them start practicing in the security industry as demanded by the state regulatory bodies.

Entry Requirements

To enroll in this course, applicants typically need to meet the following criteria:

• Minimum age of 18 years
• Australian/New Zealand citizenship or valid visa permitting work in Australia
• Valid Driver’s License or Photo ID
• Police clearance certificate (if applicable)
• Basic language, literacy, and numeracy skills as assessed during pre-enrollment testing

Further Learning Opportunities

The Certificate II in Security Operations serves as a foundational qualification that can lead to further learning and specialization in specific areas of security operations, such as:

• Advanced security roles (e.g., armed guarding, cash-in-transit)
• Specialized security services (e.g., close protection, guard dog handling)
• Leadership and management within the security industry