1.1 The purpose of this policy is to outline how Australian Academy of Future Education Pty
Ltd T/A Australian College of Future Education intend to meet the regulatory requirements
relating to providing student support services to support needs of individual learners and
access to the educational and support services as per the clauses of the Standards for
Registered Training Organisations (RTOs) 2015.

1.2 This policy ensures that all students are given support while studying with Australian
Academy of Future Education Pty Ltd T/A Australian College of Future Education. This
support includes both academic support and personal support and the following
procedures ensure that students are made aware of the support available.

1.3 Australian College of Future Education is committed to assisting students to complete their
studies through the provision of academic and welfare support.
Student support needs may concern (but are not limited to):

• language, literacy, and numeracy (LLN) issues
• disability
• digital literacy
• study assistance
• access
• cultural issues
• complaints and appeals
• personal circumstances

1.4 Student support needs are considered during the course development process by
assessing the needs of the proposed target group and ensuring that the proposed training
and assessment approach takes these needs into account.

1.5 As part of the enrolment process, Australian College of Future Education identifies
students’ suitability for the course, as well as their support needs.

1.6 Where support needs are identified, a Student Support Plan and Form is developed on
commencement of the student in the course and in collaboration with the student. The
Student Support Plan is regularly reviewed and adjusted as required.

1.7 Australian College of Future Education ensures that sufficient support staff are in place to
meet the needs of the enrolled students. Australian College of Future Education nominates
specific personnel for student support, the details of whom are provided to students.

1.8 There is no cost to access student support services provided within Australian College of
Future Education and there are also no costs for a referral to an external support service,
however accessing services outside Australian College of Future Education may incur costs
and should be clarified prior to engaging external support services.

1.9 A course-appropriate orientation is provided to students to assist them to adjust to
prepare for their studies. Australian College of Future Education conducts an age and
culturally sensitive Student Orientation Program to enrolled students to provide them with
the following, but not limited to, information:

a) About Australian College of Future Education
b) Legislative frameworks
c) Client Feedback
d) Offered qualifications or training programs
e) Credit Transfer
f) Recognition of Prior Learning
g) legal services
h) emergency and health services
i) facilities and resources
j) complaints and appeals processes; and
k) information relating to course progress and attendance.
l) Australian College of Future Education relevant policy and procedures including but not

limited to:

•  Monitoring Student Academic Progress Policy and Procedures
•  Critical Incident Policy and Procedures
•  Extending Course Duration Enrolment Policy and Procedures
•  Complaints and Appeals Policy and Procedures (and Intervention programs)
•  Learning Management Systems Policy and Procedures
•  Refund Policy and Procedures

m) Student’s rights and obligations

n) Australian College of Future Education rights and obligations
o) All information contained in the Student Information Handbook (copy to be provided to
them during the orientation program or to refer them Australian College of Future
Education’s website).
p) Study assistance
q) The support services available to the students

1.10 Support services provided by AUSTRALIAN COLLEGE OF FUTURE EDUCATION can include:

•  Pre-enrolment materials
•  one-to-one support from the trainer/assessor
•  support with personal issues

• access to additional learning resources

•  reasonable adjustment in assessment

•  learning resources centers

•  social events

•  buddy program

•  information about external sources of support.

•  Mediation services or referral to these services

•  Counselling services or referral to these services

•  IT Support

•  Any other services that AUSTRALIAN COLLEGE OF FUTURE EDUCATION considers
  necessary to support learners to achieve competency.

1.11 Australian College of Future Education implements a critical incident policy and procedures
that cover the action to be taken in the event of a critical incident, the required follow-up
to the incident, the recording of the incident and the action taken.

Critical incidents include but not limited to:

•  Missing students
•  Severe verbal or psychological aggression
•  Death, serious injury or any threat of these
•  Natural disaster; and
•  Issues such as domestic violence, sexual/physical assault, drug or alcohol abuse
•  Non-life-threatening events

1.12 Australian College of Future Education will help students in accessing study support and
welfare-related services during the duration of their course.

1.13 Students will be provided with the Change of Personal Details form, which is also available
on the college website.

1.14 Australian College of Future Education surveys students about support services provided
and uses the feedback to improve services provided.

1.15 Resolution Department
Feel free to reach out if you have any complaints about our courses or college through this email address: complaint@acofe.edu.au.